Elyn x Wing: The ultimate combination for a world-class full-funnel customer experience

Elyn and Wing are solutions focused on optimizing the E-Commerce experience by solving two key challenges: shipping and returns.

The shipping and returns experience stand as key components of e-commerce customer satisfaction, and cornerstones of a brand’s online economics.

Online Exchanges: the future of profitable returns

For the vast majority of brands, the only outcome for a return is a refund. Return rates are at an all time high, reaching 30% - which means that brands are literally refunding 30% of their online turnover.

This is a massive cost for brands, especially considering that 70% of fashion returns are size-related, implying that 70% of returning customers actually want an exchange for the right size, but have no other choice than getting a refund.

The experience is therefore tedious for customers, who usually end up leaving the buying process after getting refunded. This subpar post-purchase experience represents a huge missed opportunity for brands, that could have retained considerable revenue, by enabling customers to make online exchanges as an alternative to refunds.

Elyn is a return management solution that enables brands to provide online exchanges seamlessly. Brands using Elyn observe a 40% reduction in their refund rates thanks to automated online exchanges. As customers are entirely autonomous in their return journey with Elyn’s portal, brands notice a 45% decrease in return-related customer support tickets. Integrating Elyn’s platform allows brands to offer a luxury-grade return experience, turning would-be losses into massive opportunity.

Optimizing the shipping experience & economics

Customers today have high expectations when it comes to the shipment of their orders. Delivery times, real-time tracking, flexibility and delivery options are all criterions that impact the consumer’s decision to (re)purchase. 58% of customers abandon their online purchase if delivery options are not satisfactory.

For brands, juggling between different carriers is tedious and often involves expensive contracts individually negotiated with each carrier.

Wing is a SaaS platform designed for e-merchants that allows brands to manage their shipments from a single interface thanks to order synchronization. The solution allows brands to organize, in one click, the collection by several carriers and benefit from highly competitive transport contracts.

Wing doesn't stop there, as it also offers an on-demand packaging service as well as storage solutions.

The vast connectivity of the platform with e-commerce tools guarantees a seamless integration with the brands' ecosystems.

A unified solution for enhanced customer satisfaction

By joining forces, Elyn and Wing present a comprehensive solution that allows brands to unlock massive revenue in returns and shipping.

By combining both, brands can enjoy a seamless shopping experience from start to finish, ensuring that every aspect of the customer journey, from purchase to delivery to returns is automated and enhanced for added profitability.

The benefits of this collaboration are clear: improved customer satisfaction, increased loyalty, and retaining considerable revenue.

Reach out to our team if you’d like to know more !

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