Redefining returns with
online exchanges

Convert e-commerce returns into exchanges with the leading portal
for fashion, apparel and footwear brands

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Proudly trusted by top brands
30%
Refund rate reduction

with automated exchanges & store credit

60%
Less time spent

handling customer support tickets

Vanessa Wu products shot
“More and more of our customers wanted to be able to exchange items ordered online. Our system didn't allow us to handle exchanges at the time. Since we've implemented Elyn, 30% of our returns are now exchanges.”

Gwendoline Vieira
CDO of Vanessa Wu

Hindbag product preview
“Elyn has revolutionized the way Hindbag manages customer returns. The process is fully automated, and we have access to comprehensive data and analysis on our returns. Since we implemented Elyn, 41% of our returns are now exchanges.”

Guillaume Brissaud
Logistics Responsible of Hindbag

Nénés Paris product preview
“We have always done exchanges, but it was a manual job. The complexity was in reserving the stock: we had to do it manually, which made us lose a lot of time, and often the stock was no longer available. Since we implemented Elyn, 25% of our returns are now exchanges.”

Juliette Petit
Co-Founder of Nénés Paris

Propel your customer experience to the next level

From purchase to returns, all-around solutions for your customer

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Automated Returns

Optimize your brand’s return experience and economics.

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Return Analytics

Unlock growth with all the data you need about your returns.

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Seamless Returns

Elyn’s return portal: Turn refunds into automated exchanges, store credit and gift cards .

Exchanges
Instant Exchanges
Gift Cards

Automated Exchanges

Let your customers make online exchanges,
automated and in sync with your CMS.

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Instant Exchanges

Allow your customers to make a lightning fast exchange.

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Gift Cards

Enable your customers to get a topped-up gift card
or store credit instead of a refund.

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30%
Refund rate reduction
60%
Time saved for support teams
100%
Integrated

See automated exchanges in action

Customers can pick options that fit any scenario: exchanges for a different size, color or product (regardless of price). 

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Analytics

Track real-time returns data, down to the SKU level

Real-Time Visibility
Return Reasons Overview

Real-Time Visibility

Get an instant snapshot of your return performance metrics. Revealing the direct impact
of exchanges on revenue and the dynamic trends that shape a superior return experience.

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Return Reasons Overview

Dive into the 'why' behind each return. Turn insights into action
for a more refined customer experience.

Return Reasons Overview
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Find out how Elyn
delivers results

View all case studies
Hindbag

Hindbag unlocks real-time returns data to reduce refunds

"With Elyn, our returns process is fully automated, and we have access to detailed data and analyses on our returns." Guillaume Brissaud, Logistics Manager, Hindbag.
Vanessa Wu

Vanessa Wu adds online exchanges to delight customers

"Online exchanges were a frequent request from our customers, so Elyn was a clear next step for us. We wanted to keep our customers happy." - Gwendoline Vieira, E-Commerce Director, Vanessa Wu.
Paul & Joe

Paul & Joe implements Instant Exchanges and a luxury returns experience

"Elyn's Instant Exchanges elevated our overall customer experience, aligning perfectly with the Paul & Joe ethos." - Paul Albou, Owner, Paul & Joe.
SMOON

SMOON pioneers online exchanges in menstrual lingerie

“I’m committed to making menstrual-wear shopping stress-free and joyful. Partnering with Elyn means every customer can have an effortless and satisfying experience with us.” Mathilde Houset, Smoon Founder
Lafaurie

Lafaurie reduces its refund rate by 36%

“In our effort to optimize our customer experience, implementing Elyn’s solution was an obvious choice. They’ve helped us increase our bottom line while keeping our customers happy.” Pablo Lafaurie, Owner.
Maison Labiche

Maison Labiche turns expensive returns into a profitable revenue stream

“Elyn saved us revenue that would’ve been lost to returns and totally upgraded our post-purchase experience.” Jean-Baptiste Richard, Co-Founder, Maison Labiche
Balibaris

Balibaris adds Instant Exchanges and saves 27% of refunds

"Elyn's portal transformed our online returns and exchanges, bringing a new level of efficiency, customer satisfaction, and cash retention. Their approach also aligned seamlessly with our dedication to superior service." - Dorian Candavoine, Digital & Omnichannel Director, Balibaris.
Angarde

Angarde cuts online refunds by 39%

“We were a footwear company experiencing a high online refund rate, and Elyn changed this. Today, a large amount of return requests convert into exchanges and we ensure our customers are satisfied.” Alexandre Suermondt, Co-Founder, Angarde.
M. Moustache

M. Moustache automates returns & exchanges to retain 28% of online refunds

"Elyn's returns solution has revolutionized our returns experience, introducing unprecedented efficiency and elevating customer satisfaction. Their solution harmonizes flawlessly with our commitment to excellence in service." - Caroline Jacquet, E-Commerce Director, M. Moustache
The Bradery

Solving The Bradery’s complex logistical issues with automated returns

“Elyn completely revamped our returns process and solved logistical issues that were causing us problems for a while. It’s great to now have an effective platform that automates returns, keeps our customers happy and even retains revenue on returns.” Edouard Caraco, Co-Founder

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Discover why leading brands trust Elyn for online exchanges

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