The smart choice for 
e-commerce profitability

Elyn’s Return Management & Exchange Portal:
a powerful lever to optimize brands’ online profitability

Proudly trusted by top brands for unrivaled Returns Solutions
-40%
Refund rate

with automated exchanges & store credit

-60%
Time spent

handling tickets

Vanessa Wu products shot
“More and more of our customers wanted to be able to exchange items ordered online. Our system didn't allow us to handle exchanges at the time... Since we implemented Elyn, 30% of our returns are now exchanges!”

Gwendoline Vieira
CDO of Vanessa Wu

Hindbag product preview
“Elyn has revolutionized the way Hindbag manages customer returns. The process is fully automated, and we have access to comprehensive data and analysis on our returns... Since we implemented Elyn, 41% of our returns are now exchanges!”

Guillaume Brissaud
Logistics Responsible of Hindbag

Nénés Paris product preview
“We have always done exchanges, but it was a manual job. The complexity was in reserving the stock: we had to do it manually, which made us lose a lot of time, and often the stock was no longer available.... Since we implemented Elyn, 25% of our returns are now exchanges!”

Juliette Petit
Co-Founder of Nénés Paris

Propel your customer experience to the next level

From purchase to returns, all-around solutions for your customer

Elyn SaaS preview

Smart Returns

Optimize your brand’s return experience and economics.

Elyn SaaS preview

Analytics

Unlocking growth with all the data you need about your returns.

Smart Returns

Elyn’s Return Interface: a powerful lever to optimize your brands’ return experience and economics. Turn refunds into automated exchanges and vouchers.

Exchanges

Let your customers make online exchanges,
automated and in sync with your CMS.

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Instant Exchanges

Allow your customers to make a lightning fast exchange,
without blocking any stock.

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Vouchers

Enable your customers to get a topped-up voucher
instead of a refund. A win-win outcome for a return!

Elyn SaaS preview
Elyn SaaS previewElyn SaaS preview
-40%
Refund rate
+60%
Time saved
100%
Integrated

See Smart Returns in action

See how your brand can turn refunds into automated exchanges and vouchers.

Analytics

Unlocking growth with all the data you need about your returns

Real-Time Visibility

Get an instant snapshot of your returns' performance. Revealing the direct impact of exchanges on revenue and the dynamic trends that shape a superior return experience.

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Return Reasons Overview

Dive into the 'why' behind each return. Turn insights into action
for a more refined customer experience.

Elyn SaaS preview
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Find out why the best brands trust Elyn

Book a demo

Discover why leading brands trust Elyn for returns excellence.